The Scene: Roger, a licensed pest control technician
at Critter Control, arrives at a client’s residence for a scheduled
termite inspection. Armed with his tablet and the FormConnect app, he’s
ready to conduct a thorough assessment and provide a detailed report.
- Accessing Work Order: Upon arrival, Roger opens the
FormConnect app, retrieves the client’s work order, and reviews the
property details and any specific concerns mentioned.
- Inspection & Data Capture: As Roger begins the inspection,
he uses the app to:
- Record observations: He notes the presence of
any visible pests, entry points, conducive conditions, and potential
harborage areas using predefined checklists or text fields.
- Capture photos: He takes pictures of identified
pest activity, damage caused by pests, and areas requiring treatment.
- Measure key areas: For termite inspections, the
app might facilitate recording measurements of crawl spaces, foundation
perimeters, and other relevant dimensions.
- Customer Interaction: While explaining his findings
to the client, Roger uses the app to:
- Share photos: Visually showcasing problem areas
helps the client understand the situation and proposed solutions.
- Answer questions and document concerns: The app
allows Roger to capture any additional questions or concerns voiced
by the client.
- Generating Reports and Recommendations: Back in his
truck, Roger leverages the app to:
- Complete a standardized inspection report.
- Recommend treatment options: The app might offer
pre-populated options for various pest control solutions based
on the findings and client preferences.
- Obtain a digital signature: John can request
the client’s electronic signature on the report directly within
the app for immediate acceptance and record keeping.
- Submitting and Sharing: With a tap, Roger electronically
submits the completed report and recommendations to his office. The
app also automatically sends a copy to the client via email for their
reference.
